Cancellation & Refund Policy

Last updated: September 2026. Operated by Hatao AI Technologies.

1. Digital Compute Credits

Hatao AI operates on a pay-as-you-go compute credit model. When you purchase credit packs (Starter, Creator, Studio), compute resources are instantly provisioned and allocated to your account.

2. Automatic Usage & Failure Refunds

Our system has built-in fair metering:

• Zero-Charge Guarantee: If an AI provider (Claude, FAL, or video engine) fails, times out, or errors during design generation, the reserved credits are immediately and automatically restored to your account balance.
• Partial Job Accounting: You are only charged for what the design actually generates. Unspent reservation credits are returned to your balance automatically upon job completion.

3. Cancellation Policy

Since credit packs are digital products with immediate activation, orders cannot be cancelled once the payment is completed and credits have been deposited into your balance. You can cancel any ongoing generation job before execution starts without any deduction.

4. Refund Requests

If you experience any technical defect where payment was deducted via Cashfree (UPI/Cards) but credits were not reflected, or if you were charged multiple times due to a network glitch:

• Email our support team at support@hataoai.com within 7 days of the transaction.
• Include your Transaction ID / Cashfree Order ID and registered email or phone number.
• Verified refund requests will be processed back to the original payment source (UPI account or bank card) within 5 to 7 business days.

5. Contact for Billing Support

For any questions regarding purchases, orders, or credits, please visit our Contact Page or write to support@hataoai.com.